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These terms set out the rules that apply when you access the ondatoto platform — covering account creation, session controls, wallet transactions through ShopeePay or QRIS, and the rights available to you under this policy. Read them before you open an account so you understand exactly where the limits sit.
By accessing ondatoto, you enter into a binding agreement with us under these terms. They govern every interaction on the platform — from account registration and session activity to wallet operations carried out via local payment rails such as ShopeePay and QRIS. We apply these terms consistently across all device types, including mobile access on Android and iOS. Availability of the platform and any specific feature depends on local law and is accessible only in eligible regions where permitted. We do not waive these terms for any account, regardless of how long it has been active. Where a clause conflicts with a jurisdiction-specific rule that applies to your region, the locally applicable rule takes precedence, but all other clauses remain in force. We may update these terms. When we do, the revised version replaces this one from the date we publish it. We recommend you review this page periodically. Continuing to use the account after an update means you accept the revised terms. If you disagree with any change, the correct step is to close your account and stop using the service before the effective date of the update.
Not every aspect of your experience on ondatoto is covered by this document in the same way. Some areas are governed directly; others depend on third-party providers or regional law. The four items below clarify the boundary so you know which rules apply to each part of your account activity.
Creating, verifying and suspending your account sits fully within these terms. The conditions we set for login, session time and account-level controls are our obligation to you and yours to us — both parties are bound.
Deposits and withdrawals processed through ShopeePay, QRIS, DANA, OVO or GoPay follow both these terms and the individual e-wallet provider's own conditions. A dispute with the wallet provider falls outside our direct policy scope.
Game content supplied by studios such as Pragmatic Play, Spadegaming and CQ9 is subject to those providers' licensing and availability conditions. We make the titles available in the lobby; the provider governs the game mechanics and RTP disclosures shown inside each title.
Links or integrations that take you away from the ondatoto domain are not covered here. We hold no responsibility for terms, privacy practices or service standards on any external service you reach from our platform.
These terms are not one-sided. You hold several concrete rights that we are committed to supporting through your account dashboard and our support channels. You can review your full transaction history — deposits, withdrawals and session records — directly in your account after login. If any personal detail registered to your account is incorrect, you can raise a correction request through the support channel at any time; we will action it in line with the verification steps shown in the account settings panel. You can also ask us to explain any clause in plain language by contacting support with a specific question about these terms. Where a dispute arises from a transaction processed via ShopeePay or QRIS, you have the right to open a formal query with us before escalating to the payment provider. None of these rights require you to pay a fee to exercise them.
Your full deposit and withdrawal history is accessible in the account dashboard after login. Filter by date or payment method to locate any specific transaction without contacting support.
Submit a correction request through the support channel if your registered name, contact detail or wallet address needs updating. We follow the verification steps shown in your account settings before applying any change.
If a clause in these terms is unclear, contact us with the specific section in question. We will respond with a plain-language explanation that applies to your account situation.
For any payment processed via ShopeePay, QRIS or another local rail that does not reflect correctly in your wallet, raise a dispute with us first. We document the case before you escalate to the payment provider.
Three contact paths are available if you need to ask about these terms, report a problem with your account or query a wallet transaction. Each route connects you to the same support team — choose the one that works for your situation and device.
The live chat button is visible in your account dashboard after login. Use it to ask a specific question about these terms or to open a transaction query. Responses are handled by the support team directly.
The Help Centre inside your account covers common policy questions — account closure, session records, wallet corrections and how to read your transaction history. Check there first before submitting a ticket.
For formal written queries — including requests to correct registered details or document a dispute before escalating to a payment provider — use the email address listed on the Contact page of this platform.
We hold account data in line with the obligations set out in these terms. Session records, wallet transaction logs and account registration details are retained for the period required to service active accounts and resolve disputes. You can request a summary of the data we hold against your account by contacting support with the request in writing. Cookie use on the platform is limited to session management and account authentication — no advertising cookies are placed without your action. Account security relies on the login credentials you set; we recommend you do not share them and that you use the account settings panel to update them if you believe they have been compromised. Any request to delete account data is assessed against our retention obligations before we confirm the outcome to you.
We keep transaction and session records for the period needed to handle active accounts and resolve open disputes. The retention period for closed accounts follows the schedule shown in the account closure confirmation we send you.
Cookies on ondatoto are used for session management and account authentication only. No third-party advertising cookies are applied through our pages. You can review cookie behaviour through your browser settings at any time.
Your login credentials are your responsibility under these terms. The account settings panel lets you change your password at any time. If you suspect unauthorised access, contact support immediately and we will apply an account hold while we investigate.
Corrections to registered details, data summary requests and formal policy queries all go through the same support channel. We confirm receipt and give you a reference number for every written request we receive.
The questions below cover what real account holders ask us when they read these terms for the first time. If your question is not listed here, use the live chat or Help Centre to ask directly.
Yes. These terms cover every transaction you initiate on ondatoto, regardless of the payment rail you use. ShopeePay and QRIS transactions also fall under the relevant wallet provider's own conditions alongside ours — both sets of rules apply at the same time.
We publish updates to this page and the revised version takes effect from the date shown. Continuing to use your account after that date counts as acceptance. If you would like advance notice, check this page before your next session or contact support to ask about recent changes.
We retain transaction and session records for the period required under our data retention obligations even after an account closes. You will receive a closure confirmation that states the retention period that applies to your account specifically. You can request a data summary before closing.
Open a dispute through the live chat or Help Centre first. Provide the transaction reference, the payment method — for example DANA, OVO or QRIS — and the date. We document the case and give you a reference number before you escalate to the payment provider if needed.
The core terms apply consistently across accounts. Where a specific clause conflicts with a locally applicable rule in your region, the local rule takes precedence for that clause only. All other clauses remain in full effect. Availability of the platform depends on local law and eligible regions.
Contact support through live chat or email with the section of these terms you want explained. Give us the specific clause and your account question. We respond with a plain-language explanation that relates directly to your account and situation — not a generic restatement of the clause.